Reloved certified means that the product has been carefully inspected, prepared and approved by Bang & Olufsen to ensure it meets our standards for quality and functionality.This includes testing and cleaning and, depending on the product's condition and requirements, may also include repairs, updates or restoration.

Every Reloved certified product comes with a Bang & Olufsen warranty and an official certificate available in the Bang & Olufsen app.

All Reloved certified products are fully functional, but their cosmetic condition may vary. To help you make an informed choice, we classify each product into one of three categories: Mint, Excellent, or Good. In addition, each product page for products sold online includes detailed photos that clearly show the actual condition of the item you’re considering.

Reloved products are covered by a Bang & Olufsen warranty. If a certified Reloved product becomes faulty during the warranty period, we may offer a repair, replacement, or refund. After the warranty expires, you’ll still have access to the same service options available for all Bang & Olufsen products. Full warranty details are available here.

For online purchases, we offer a 14-day return policy. Products must be returned in the same condition as received. Please see full terms here.

Reloved-certified products purchased from a Bang & Olufsen retailer cannot be returned. For any questions regarding your purchase, we recommend contacting the store directly.

User guides are available in the Documentation Library.

You can access your Reloved certificate in the Bang & Olufsen app by following these steps:

1. Download the Bang & Olufsen app from your preferred app store.
2. Sign in, or create a Bang & Olufsen account if you don't already have one.
3. Follow the steps for your product type below.

App-enabled Reloved products

1. Add your product from the "Add product" page.
2. On the control screen, go to "Settings" and select "About." Your certificate appears at the bottom of the page.

Legacy Reloved products (without app connection)

1. Go to your account and open the Reloved page.
2. Register your product by entering its serial number. Some Reloved products have more than one serial number. Enter each one to receive a certificate for every product.
3. Select the product from your list to view its Reloved certificate.

Yes, your nearest Bang & Olufsen retailer will be happy to provide a quote for installation.

Currently, the Reloved programme is only available through trade-ins facilitated by our authorised retailers, and we do not offer direct buy-back outside of this process. Please reach out to your nearest Bang & Olufsen retailer for information about trade-in of your Bang & Olufsen product.

You can reach out to one of our Classic Service partners or a Bang & Olufsen retailer for information about the options of restoring your product. The Reloved certification is only available for products that have been inspected and sold through our authorised retailers or distribution channels. Unfortunately, it’s not possible to purchase the certification separately.

You can sign up for news about our upcoming Reloved drops. As of now we cannot offer to subscribe to news on specific products, and we cannot offer a “waiting list”.

The certification follows the product. In case the product is sold, the certificate is automatically transferred to the new owner’s account and becomes available in the Bang & Olufsen app upon registration.

Trade-in through the Reloved programme is always part of an upgrade. When you bring in your current product, our store staff will carry out an individual assessment to determine its eligibility and value. Please note that not all products are accepted—this depends on the condition and type of item. We do not offer cash back or vouchers. If your product is accepted, its assessed value will be applied directly towards your upgrade to a newer model.

For legal reasons, our retailers cannot ship products across borders.

Yes. Browse the products currently available in store, select the one you're interested in, and enquire on its product page to arrange a demonstration.