Bang & Olufsen Online Orders

Free & Fast Shipping

Bang & Olufsen offers free shipping on all online orders via UPS ground. We currently ship to the following countries: Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

  1. European Orders: Orders will be delivered in 2-4 business days
  2. North American Orders: Due to the larger geographic area, orders will be delivered in 5-7 business days
  3. *We aim to meet these delivery times but during busy periods like Christmas, deliveries may take a little longer.


Once you have placed your order on bang-olufsen.com we will send you a series of 3 emails, provided you submitted an accurate e-mail address when placing the order.

  1. Order Received Email: sent immediately upon order
  2. Payment Confirmation Email: sent when your card is charged (usually within a few hours)
  3. Shipment Confirmation Email: Includes UPS tracking, and sent when your order has shipped (usually within 24hrs on business/working days)



Shipping Terms & Conditions

  • Bang & Olufsen has the risk and liability for damage to the goods during transport when delivering until you or someone appointed by you have taken physical possession of the goods.

  • If you choose to return the goods regardless of the situation you will have the risk and liability for damage to the goods during transport when returning until Bang & Olufsen has taken physical possession of the goods.

  • Business/Working Days: Bang & Olufsen can dispatch orders on working days only. Working days are Monday to Friday, please take this into account when placing orders over the weekend. For example, if you place an order on Saturday your order will be dispatched on the next working day, which is Monday.



  • WARRANTY

    If your product has broken (and is the fault of Bang & Olufsen) outside the 30-day return window, but within its warranty limit you may be eligbile for free repair.
    CLICK HERE TO SEE OUR WARRANTY POLICY



    More Questions?

    Please visit our FAQ page here




    Free Returns within 30 days

    We currently offer free returns for full refunds within 30 days of your bang-olufsen.com purchase.
    CLICK HERE TO CREATE A RETURN TICKET



    Contact support

    Questions regarding online orders


    For North America please email:
    ecom-support-US@beoplay.com

    For Europe please email:
    ecom-support-EMEA@beoplay.com