If you changed your mind, you can return your order free of charge within 30 days of receiving it for a full refund. Please note that customized or made-to-order products are not eligible for return.

We’ve simplified the return process with easy steps and free worldwide shipping on all returns. For added convenience, a complimentary courier pick-up service is available—right from the comfort of your home. If you live outside the courier collection route, and a collection service therefore cannot be offered, the return package should be dropped off at the nearest courier location.

Once we receive your return, please allow a few days for our warehouse team to inspect the items. After that, we’ll promptly issue your refund to the original payment method. It may take up to 14 days for the refund to be processed. If you bought your Bang & Olufsen product from one of our retailers or a third-party website, we refer to the return policy of the individual store or website and kindly ask you to contact the place of purchase for further assistance.

For more information, please read How Can I Return My Order.

Bang and Olufsen Reloved

If you change your mind, you can return your Reloved order within 14 days of receiving it for a full refund. For your convenience, you will find a pre-paid return label enclosed inside the package.

If your order was delivered on a pallet, our Customer Care team will assist you in booking a courier pick-up and a return service fee of 100 EUR will be deducted from your refund.

For more information, please read How Can I Return Reloved My Order.

如果您改變主意，可以在收到 Reloved 訂單品項後的 14 天內辦理退貨。為確保方便，我們已在包裝中附上預付退貨標籤。 只需 3 個步驟，輕鬆辦理退貨 1.備妥包裹 將所有品項仔細裝入原出貨包裝中。請使用緩衝填充材料，以防止品項在運輸過程中於包裹移動或晃動。 2.貼上退貨標籤 將交貨單放入包裹內，並將退貨標籤貼在包裹外。 如果您要退回多個包裹，請務必根據每個包裹的重量，將正確的退貨標籤貼到對應的包裹上。 請僅使用我們提供的預付退貨標籤，確保退貨過程流暢。 由非歐盟國家進行退貨： 請將交貨單與所有商業發票副本一併放入信封內，並將其固定在包裹外側，以確保您的退貨能夠順利通過海關查驗並完成運輸。 3.寄出您的退貨 將包裹投遞至距離您最近的 UPS 官方投遞地點。 棧板貨物退貨 如果您的訂單品項是以棧板形式運送，請聯繫客戶服務，並提供您的訂單號碼，以便為您安排物流上門收取。 請注意，我們將從您的退款中扣除 100 歐元的退貨服務費。 注意 如果您未嚴格遵守上述退貨相關說明，則退款進度可能會延遲。 如果您向我們發送了任何未經授權的產品，我們將無法為您更換或辦理退貨。 若您已訂購備用電池且希望退貨，請事先聯絡客戶服務。 如果您的產品包含鋰離子電池且存在缺陷，則不予退貨。 請注意以下的缺陷跡象，並聯絡我們的客戶服務尋求支援。 - 電池在設備內出現明顯膨脹 - 出現液體洩漏情況 - 塑膠變形或融化    

全國客戶服務電話

奧地利

0043 1 700734411

比利時

0032 78250877

保加利亞

00359 2 96096

克羅埃西亞

00385 1 4444777

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00357 22 710000

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00420 233 029 400

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0041 442122212

英國

0044 207 9490190

If you have changed your mind, you may return your Reloved order within 14 days of receipt. For your convenience, a pre-paid return label is enclosed in the package. How to Return in 3 Easy Steps 1. Prepare your package Pack all items carefully in the original shipping package. Use filling material to prevent the items from moving during transit. 2. Attach the return label Place the Delivery Note inside the package and attach the return label to the outside. If you are returning more than one package, please ensure that the correct return label is attached to each package, based on its weight. Use only the pre-paid return label provided to ensure a smooth return process. Returns from non-EU countries: Please place the Delivery Note and all copies of the Commercial Invoice in an envelope and attach it to the outside of the package to ensure smooth customs clearance and transport of your return. 3. Drop off your return Drop off the package at your nearest official UPS drop-off location. Returns on a Pallet If your order was delivered on a pallet, please contact Customer Care and provide your order number to arrange a courier pickup. Please note that a return service fee of EUR 100 will be deducted from your refund. Attention If these return instructions are not followed precisely, delays with your refund may occur. If any unauthorized items are sent to us, we will not be able to replace or return them to you. If you have ordered a spare battery and would like to return it, please contact Customer Care beforehand. If your product contains a lithium-ion battery, it should not be returned if it is defective. Please watch out for the following signs of defect and contact our Customer Care for support. - Battery is visibly swollen within the device - There is leakage of liquid - Plastic is deformed or melted

Yes. You will find pre-paid return label included in your package to allow you an easy return process.

If your order was delivered on a pallet, our Customer Care team will assist you in booking a courier pick-up and a return service fee of 100 EUR will be deducted from your refund.

收到您的退貨後, 我們最多需要 14 天處理後續退款事宜。