If you changed your mind, you can return your order free of charge within 30 days of receiving it for a full refund. Please note that customized or made-to-order products are not eligible for return.

We’ve simplified the return process with easy steps and free worldwide shipping on all returns. For added convenience, a complimentary courier pick-up service is available—right from the comfort of your home.

If you live outside the courier collection route, and a collection service therefore cannot be offered, the return package should be dropped off at the nearest courier location.

Once we receive your return, please allow a few days for our warehouse team to inspect the items. After that, we’ll promptly issue your refund to the original payment method. It may take up to 14 days for the refund to be processed.

If you bought your Bang & Olufsen product from one of our retailers or a third-party website, we refer to the return policy of the individual store or website and kindly ask you to contact the place of purchase for further assistance.

For more information, please read How Can I Return My Order?

Bang and Olufsen Reloved    If you change your mind, you can return your Reloved order within 14 days of receiving it for a full refund. For your convenience, you will find a pre-paid UPS return label enclosed inside the package.    If your order was delivered on a pallet, our Customer Care team will assist you in booking a courier pick-up and a return service fee of 100 EUR will be deducted from your refund. 

For more information, please read How Can I Return Reloved My Order? 

如果您改變心意了, 歡迎在收到線上訂單後的 30 天內辦理退貨。為了讓您方便辦理後續退貨, 包裹內附有一張預付的 UPS 退件標籤。

只需 3 個步驟, 輕鬆辦理退貨

1. 請將所有購買商品妥善放入原包裝中, 並使用適量緩衝包材, 防止產品在箱內移動。

2. 將提貨單放入包裝中, 並將退件標籤黏貼於包裝外。 從 非歐盟國家 辦理退貨時, 請將提貨單和所有商業發票副本一併裝入信封內, 並黏貼於包裝外, 以確保退貨能順利送達。

3. 選擇您偏好的退貨方式。

• 將包裹投遞至距離您最近的 UPS 官方投遞地點。 請於此處查找投遞地點。

• 聯絡 UPS 並安排從您的指定地址取貨。

  • 致電您所在國家的 UPS 客戶服務中心, 並準備好您的包裹追蹤編號(請參閱隨附的退件標籤) 。您必須在取件地點, UPS 才會到府取件。

注意

如果您的產品包含鋰離子電池且存在缺陷, 則不予退貨。 請注意以下的缺陷跡象, 並聯絡我們的客戶服務尋求支援。

• 如果您未嚴格遵守上述退貨相關說明, 則退款進度可能會延遲。

• 如果您向我們發送了任何未經授權的產品, 我們將無法為您更換或辦理退貨。

• 如果您的產品包含鋰離子電池且存在缺陷, 則不予退貨。 請注意以下的缺陷跡象, 並聯絡我們的客戶服務尋求支援。

  • 電池在設備內出現明顯膨脹 

  • 出現液體洩漏情況 

  • 塑膠變形或融化

全國客戶服務電話

奧地利

0043 1 700734411

比利時

0032 78250877

保加利亞

00359 2 96096

克羅埃西亞

00385 1 4444777

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00357 22 710000

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0045 35 258080

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0033 1 73006661

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00353 1 5245446

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0040 21 2338877

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0034 91 7456400

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0041 442122212

英國

0044 207 9490190

If you have changed your mind, you are welcome to return your Reloved order within 14 days of receipt of your online order. For your convenience, you will find a pre-paid UPS return label enclosed inside the package. 

How to return in 3 easy steps    1. Please pack all items carefully in the original shipping package and use filling material to prevent items from moving inside.  

2. Include the Delivery Note inside and place the return label on the outside of the package. Please use our pre-paid UPS return label provided to ensure an easy return process. Cover any old labels on the package. 

When making a return from a non-EU country, please attach the Delivery Note and all copies of Commercial Invoices in an envelope on the outside of the package to guarantee the smooth transport of your return. 

3. Drop off the package at the closest official UPS drop-off location. Find drop-off locations here. 

Return on a pallet    If your order was delivered on a pallet, please contact Customer Care and provide your order number to schedule a courier pick-up. Please note that a return service fee of 100 EUR will be deducted from your refund. 

Attention 

• If these return instructions are not followed precisely, your refund may be delayed. 

• If any unauthorized items are sent to us, we will not be able to replace or return them to you. 

• If your product contains a lithium-ion battery, it should not be returned if it is defective. Please watch out for the following signs of defect and contact our Customer Care for support:  

• Battery is visibly swollen within the device  

• There is leakage of liquid  

• Plastic is deformed or melted 

Yes. You will find pre-paid UPS return label included in your package to allow you an easy return process.

If your order was delivered on a pallet, our Customer Care team will assist you in booking a courier pick-up and a return service fee of 100 EUR will be deducted from your refund.

收到您的退貨後, 我們最多需要 14 天處理後續退款事宜。