Enjoy free standard shipping on all orders over €35 from our online store. We deliver with UPS, DHL, and trusted third-party couriers to ensure fast, secure, and fully tracked delivery straight to your doorstep.

We currently ship online orders to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

Once your payment is authorized, you will receive a confirmation email with your order number. From that point, you can track your order status in the "My Orders" section of your B&O account.

When your order is shipped, you will receive a shipping confirmation email with a tracking link, allowing you to check the status and location of your delivery at any time.

Vous ne pouvez malheureusement pas modifier votre adresse de livraison une fois la commande effectuée. Les commandes sont adressées au centre d’exécution dès leur passation et notre système ne peut plus modifier l’adresse de livraison. En cas d’échec de la livraison de votre colis, celui-ci sera renvoyé à l’entrepôt de traitement des commandes. Une fois que l’entrepôt aura confirmé la bonne réception du produit renvoyé, votre compte sera crédité sous 14 jours.

The courier will attempt to deliver your package up to three times. If delivery is unsuccessful, the parcel will be redirected to a nearby pickup location. You will receive the pickup details via the tracking link. Please note that pickup points typically hold parcels for a limited time, so we recommend collecting your package promptly.

Depending on the value of your order, a signature may be required upon delivery. To ensure your package is delivered safely, please provide a shipping address where you or someone authorized will be available during the day, as deliveries typically occur during daytime hours.

Contactez le service clients pour suivre l'état de votre colis.

Please contact Customer Care, who will assist you in initiating an investigation with the courier. The process may take up to 15 business days to complete. Kindly note that any replacement shipment will be processed only after the investigation is concluded.

Vous souhaitez en savoir plus sur notre Politique d’expédition ?