If you have changed your mind, you are welcome to return your purchase within 30 days of receipt of your online order. For your convenience, you will find a pre-paid UPS return label enclosed inside the package.

How to return in 3 easy steps

1. Please pack all items carefully in the original shipping package and use filling material to prevent items from moving inside.

2. Include the Delivery Note inside and place the return label outside of the package. Please use our pre-paid UPS return label provided to ensure an easy return process.

3. Choose your preferred return option.

• Drop off the package at the closest official UPS drop-off location. Find drop-off locations here.

• Contact UPS and arrange pickup from your address. Call UPS Customer Service office 1-800-742-5877 and have your tracking number ready (see on return label enclosed). For UPS to pick up a package, you must be present at the address.

Attention

• If these return instructions are not followed precisely, delays with your refund may occur. 

• If any unauthorized items are sent to us, we will not be able to replace or return them to you. 

• If your product contains a lithium-ion battery, it should not be returned if it is defective.  Please watch out for the following signs of defect and contact our Customer Care for support. 

  • Battery is visibly swollen within the device 

  • There is leakage of liquid 

  • Plastic is deformed or melted 

National Customer Service Number