Retours : FAQ
Retours
Si un produit que vous avez acheté ne vous convenait pas, vous pouvez le retourner dans les 30 jours suivant sa réception afin qu’il vous soit intégralement remboursé. Ce processus facile et gratuit s’applique dans le monde entier et sur toutes les commandes.
Vous pourrez voir l'option de retourner le produit en vous connectant à votre compte. Pour rendre le processus de retour aussi simple que possible, nous proposons un service de ramassage gratuit par UPS depuis votre domicile.
Après réception de vos articles retournés, nous procéderons rapidement au remboursement sur le moyen de paiement utilisé lors de la commande initiale. Merci de laisser quelques jours à notre entrepôt pour inspecter le colis. Nous vous prions de retourner vos articles dans leur emballage d’origine.
If you have changed your mind, you are welcome to return your purchase within 30 days of receipt of your online order. For your convenience, you will find a pre-paid UPS return label enclosed inside the package.
How to return in 3 easy steps
1. Please pack all items carefully in the original shipping package and use filling material to prevent items from moving inside.
2. Include the Delivery Note inside and place the return label outside of the package.
When making a return from a non-EU country, please attach the Delivery Note and all copies of Commercial Invoices in an envelope on the outside of the package to guarantee the smooth transport of your return.
3. Choose your preferred return option.
Drop off the package at the closest official UPS drop-off location. Find drop-off locations here.
Contact UPS and arrange pickup from your address.
Call your national UPS Customer Service office and have your tracking number ready (see on return label enclosed). For UPS to pick up a package, you must be present at the address.
Attention
If your product contains a lithium-ion battery, it should not be returned if it is defective. Please watch out for the following signs of defect and contact our Customer Care for support.
If these return instructions are not followed precisely, delays with your refund may occur.
If any unauthorized items are sent to us, we will not be able to replace or return them to you.
If your product contains a lithium-ion battery, it should not be returned if it is defective. Please watch out for the following signs of defect and contact our Customer Care for support.
Battery is visibly swollen within the device
There is leakage of liquid
Plastic is deformed or melted
National Customer Service Number
Austria
0043 1 700734411
Belgium
0032 78250877
Bulgaria
00359 2 96096
Croatia
00385 1 4444777
Cyprus
00357 22 710000
Czech Republic
00420 233 029 400
Denmark
0045 35 258080
Estonia
00372 6 664700
Finland
0046 8 579 29 038
France
0033 1 73006661
Germany
0049 1806 882 663
Greece
0030 210 9984000
Hungary
0036 1 8770000
lreland
00353 1 5245446
ltaly
0039 02 30303039
Latvia
00371 67 805650
Lithuania
00370 37 350505
Luxembourg
00356 21 803670
Malta
00356 21 803670
Netherlands
0031 20 5040500
Norway
0047 225 77733
Poland
0048 22 4894877
Portugal
00351 21 9407099
Romania
0040 21 2338877
Slovakia
00421 268 622 328
Slovenia
00386 4 2811200
Spain
0034 91 7456400
Sweden
0046 8 579 29 038
Switzerland
0041 442122212
United Kingdom
0044 207 9490190
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