We currently ship online orders to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

Once your payment is authorized, you will receive a confirmation email with your order number. From that point, you can track your order status in the "My Orders" section of your B&O account.

When your order is shipped, you will receive a shipping confirmation email with a tracking link, allowing you to check the status and location of your delivery at any time.

Purtroppo non è possibile cambiare l’indirizzo di spedizione dopo aver piazzato l’ordine. Una volta effettuato l’ordine, questo viene immediatamente inviato al centro di evasione ordini e il nostro sistema non può più modificare l’indirizzo di consegna. Se l’ordine non viene consegnato, verrà riportato al magazzino di evasione degli ordini. Quando la restituzione viene verificata da parte del magazzino, verrà effettuato un accredito sul conto dell’acquirente entro 14 giorni.

The courier will attempt to deliver your package up to three times. If delivery is unsuccessful, the parcel will be redirected to a nearby pickup location. You will receive the pickup details via the tracking link. Please note that pickup points typically hold parcels for a limited time, so we recommend collecting your package promptly.

Depending on the value of your order, a signature may be required upon delivery. To ensure your package is delivered safely, please provide a shipping address where you or someone authorized will be available during the day, as deliveries typically occur during daytime hours.

Contattate l'assistenza clienti per seguire lo stato del vostro ordine.

Please contact Customer Care, who will assist you in initiating an investigation with the courier. The process may take up to 15 business days to complete. Kindly note that any replacement shipment will be processed only after the investigation is concluded.

Vuoi saperne di più sulla nostra politica di spedizione?