Enjoy free standard shipping on all orders over €35 from our online store. We deliver with UPS, DHL, and trusted third-party couriers to ensure fast, secure, and fully tracked delivery straight to your doorstep.

We currently ship online orders to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

Once your payment is authorized, you will receive a confirmation email with your order number. From that point, you can track your order status in the "My Orders" section of your B&O account.

When your order is shipped, you will receive a shipping confirmation email with a tracking link, allowing you to check the status and location of your delivery at any time.

誠に残念ながら、ご注文確定後の配送先住所の変更は承ることができません。お客様のご注文は確定後直ちに発送センターに送信されるため、システム上でご注文情報を変更することができません。なお、お荷物が正常に配送されない場合は発送センターの倉庫に戻されます。倉庫で荷物の受領が確認されると、14日以内にお客様のクレジットカードに返金されます。

The courier will attempt to deliver your package up to three times. If delivery is unsuccessful, the parcel will be redirected to a nearby pickup location. You will receive the pickup details via the tracking link. Please note that pickup points typically hold parcels for a limited time, so we recommend collecting your package promptly.

Depending on the value of your order, a signature may be required upon delivery. To ensure your package is delivered safely, please provide a shipping address where you or someone authorized will be available during the day, as deliveries typically occur during daytime hours.

B&O カスタマーサポートまでご連絡ください.

Please contact Customer Care, who will assist you in initiating an investigation with the courier. The process may take up to 15 business days to complete. Kindly note that any replacement shipment will be processed only after the investigation is concluded.

配送ポリシーの詳細は、以下をご覧ください。