Returns
If you changed your mind, you can return your order free of charge within 30 days of receiving it for a full refund. You may request a return by contacting our Customer Care team. Returned products must be unboxed, in brand-new, unused condition, with all original packaging, accessories, and documentation included. Please note that customized or made-to-order products are not eligible for return.
We’ve simplified the return process with easy steps and free worldwide shipping on all returns. For added convenience, a complimentary courier pick-up service is available—right from the comfort of your home.
If you live outside the courier collection route, and a collection service therefore cannot be offered, the return package should be dropped off at the nearest courier location.
Once we receive your return, please allow a few days for our warehouse team to inspect the items. After that, we’ll promptly issue your refund to the original payment method. It may take up to 14 days for the refund to be processed.
If you bought your Bang & Olufsen product from one of our retailers or a third-party website, we refer to the return policy of the individual store or website and kindly ask you to contact the place of purchase for further assistance.
For more information, please read How Can I Return My Order?
If you have changed your mind, you may return your online purchase within 30 days of receipt. To request a return, please contact Customer Care and provide your order number. A pre-paid return label will be issued to you. Returned products must be unboxed, brand new, and unused, with all original packaging, accessories, and documentation included. Please note that customized or made-to-order products are not eligible for return. How to Return in 3 Easy Steps 1. Print return label(s) Print the return label(s) provided by our Customer Care team. 2. Prepare your package Pack all items carefully in the original shipping package. If needed, use filling material to prevent the items from moving during transit. Please include both the Delivery Note and Commercial Invoice inside the package. 3. Choose your return option Drop off: Bring your return package and printed return label(s) to your nearest SF Express drop-off center. SF Express pickup: Contact SF Express to arrange a pickup from your address. Call SF Express (Hong Kong) at 2730 0273 to schedule a pickup within 3 days of receiving the return label from our Customer Care team. Please mention the account number: 8526643443 when booking. You must be present at the pickup address. When SF Express arrives, hand over the return package along with the printed shipping labels. Attention If these return instructions are not followed precisely, delays with your refund may occur. If any unauthorized items are sent to us, we will not be able to replace or return them to you. If you have ordered a spare battery and would like to return it, please contact Customer Care beforehand. If your product contains a lithium-ion battery, it should not be returned if it is defective. Please watch out for the following signs of defect and contact our Customer Care for support. - Battery is visibly swollen within the device - There is leakage of liquid - Plastic is deformed or melted
Please contact our Customer Care to initate the return process and they will provide you a pre-paid return label that can be printed.
我们在收到您的退货后, 退款处理可能需要最多 14 天。
When you purchase directly from B&O online store, you can try out our products from the comfort of your home. If you changed your mind, you can make a return free of charge for a refund within 30 days of receiving your product.
Bang and Olufsen Reloved, customized and made-to-order products are excluded from 30-Day Free Trial.
想要详细了解我们的退货政策？