If you have changed your mind, you are welcome to return your purchase within 30 days of receipt of your online order. Please contact Customer Care and provide your order number to request a pre-paid SF Express return label.

How to return in 3 easy steps

1. Print return label(s) provided by our Customer Care team.

2. Please pack all items carefully in the original shipping package and use filling material to prevent items from moving inside. Include both Delivery Note and Commercial Invoice inside the package.

3. Choose your preferred return option.

• Bring your return package and printed return label(s) directly to the closest SF Express drop off center. 

• Contact SF Express and arrange pickup from your address.    Call SF Express (Hong Kong 2730 0273) to schedule a pickup service within 3 days of receiving a return label ‎ ‎from Customer Care team and be sure to mention the account number: 8526643443. For SF Express to pick up a package, you must be present at the address. When SF Express arrives, give them the printed shipping labels with your return package. 

Attention

• If these return instructions are not followed precisely, delays with your refund may occur.

• If any unauthorized items are sent to us, we will not be able to replace or return them to you.

• If your product contains a lithium-ion battery, it should not be returned if it is defective. Please watch out for the following signs of defect and contact our Customer Care for support.

  • Battery is visibly swollen within the device 

  • There is leakage of liquid 

  • Plastic is deformed or melted