Returns
Nuestras políticas de devoluciones se aplican únicamente a los mercados donde vendemos productos online en bang-olufsen.com. Si busca información sobre devoluciones en otras regiones o para artículos comprados en tiendas físicas, tenga en cuenta que estas pueden tener diferentes políticas.
Tenga en cuenta que los pedidos en línea no se pueden devolver a las tiendas B&O. Todas las devoluciones online deben enviarse a nuestro almacén siguiendo las instrucciones proporcionadas con su pedido.
Para consultar la política de devoluciones o los datos de contacto de su tienda local, utilice nuestro buscador de tiendas. Allí podrá encontrar la tienda física más cercana y contactarla directamente para obtener información sobre compras en tienda y procedimientos de devolución.
If you have changed your mind, you are welcome to return your Reloved order within 14 days of receipt of your online order. For your convenience, you will find a pre-paid UPS return label enclosed inside the package.
How to return in 3 easy steps 1. Please pack all items carefully in the original shipping package and use filling material to prevent items from moving inside.
2. Include the Delivery Note inside and place the return label on the outside of the package. Please use our pre-paid UPS return label provided to ensure an easy return process. Cover any old labels on the package.
When making a return from a non-EU country, please attach the Delivery Note and all copies of Commercial Invoices in an envelope on the outside of the package to guarantee the smooth transport of your return.
3. Drop off the package at the closest official UPS drop-off location. Find drop-off locations here.
Return on a pallet If your order was delivered on a pallet, please contact Customer Care and provide your order number to schedule a courier pick-up. Please note that a return service fee of 100 EUR will be deducted from your refund.
Attention
If these return instructions are not followed precisely, your refund may be delayed.
If any unauthorized items are sent to us, we will not be able to replace or return them to you.
If your product contains a lithium-ion battery, it should not be returned if it is defective. Please watch out for the following signs of defect and contact our Customer Care for support:
Battery is visibly swollen within the device
There is leakage of liquid
Plastic is deformed or melted
Después de que recibamos su devolución, el reembolso puede tardar hasta 14 días en procesarse.