我们目前可将在线订单配送至以下国家/地区：澳大利亚、奥地利、比利时、保加利亚、加拿大、克罗地亚、塞浦路斯、捷克、丹麦、爱沙尼亚、芬兰、法国、德国、希腊、中国香港、匈牙利、爱尔兰、意大利、日本、拉脱维亚、立陶宛、卢森堡、中国澳门、马耳他、荷兰、挪威、波兰、葡萄牙、罗马尼亚、新加坡、斯洛伐克、斯洛文尼亚、韩国、西班牙、瑞典、瑞士、阿联酋、英国以及美国。

我们目前的承运商是 UPS。

Once your payment is authorized, you will receive a confirmation email with your order number. From that point, you can track your order status in the "My Orders" section of your B&O account.

When your order is shipped, you will receive a shipping confirmation email with a tracking link, allowing you to check the status and location of your delivery at any time.

不好意思，提交订单后，订单送货地址将无法更改。订单提交后会立即发送到配送中心，我们的系统将无法再检索或更改它们。如果您的货物未成功交付，它将退回至配送仓库，您的账户将获得款项。

The courier will attempt to deliver your package up to three times. If delivery is unsuccessful, the parcel will be redirected to a nearby pickup location. You will receive the pickup details via the tracking link. Please note that pickup points typically hold parcels for a limited time, so we recommend collecting your package promptly.

Depending on the value of your order, a signature may be required upon delivery. To ensure your package is delivered safely, please provide a shipping address where you or someone authorized will be available during the day, as deliveries typically occur during daytime hours.

请联系我们的客户支持加以跟进.

Please contact Customer Care, who will assist you in initiating an investigation with the courier. The process may take up to 15 business days to complete. Kindly note that any replacement shipment will be processed only after the investigation is concluded.

如果您已从 Bang & Olufsen 网站在线购买产品，您可以在收货 30 天内退货并获得退款。 您只需提交包含所有必需信息的“在线退货表”，我们会尽快与您联系。

如果您的产品在 30 天退货窗口期之外损坏（由于 Bang & Olufsen 的失误）但在保修期限内，您可以享受免费维修。

想要详细了解我们的发货政策？

收到礼物的人仅需填写退货单即可退回礼物并获得退款。

大多数便携式扬声器和头戴式耳机均提供专属礼品包装服务，让您的礼物更加出众。悉心包装，静候惊喜。您只需在线上订单结账时勾选添加礼品包装服务即可。

购买礼物时，您将收到含有订单价格的发票的电子邮件。价格不随附在礼品包装包裹内的收据中。