Our return policies apply only to the markets where we sell products online at bang-olufsen.com. If you're looking for information about returns in other regions or for items purchased in physical stores, please note that these may follow different guidelines.

Please be aware that online orders cannot be returned to B&O stores. All online returns must be sent back to our warehouse following the instructions provided with your order.

To find the relevant return policy or contact details for your local store, please use our Store Finder. There you can locate the nearest physical store and get in touch with them directly for information about in-store purchases and return procedures.

When you purchase directly from B&O online store, you can try out our products from the comfort of your home. If you changed your mind, you can make a return free of charge for a refund within 30 days of receiving your product.

Bang and Olufsen Reloved, customized and made-to-order products are excluded from 30-Day Free Trial.