標準運送時間通常為 2 至 5 個工作日。 快捷運送則可確保在 1 至 2 個工作日內收到產品。

We currently ship online orders to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

目前，UPS 是我們的運送員。

Once your payment is authorized, you will receive a confirmation email with your order number. From that point, you can track your order status in the "My Orders" section of your B&O account.

When your order is shipped, you will receive a shipping confirmation email with a tracking link, allowing you to check the status and location of your delivery at any time.

抱歉，您在提交訂單後無法變更運送地址。訂單在提交後立即傳送到履行中心，我們的系統即無法再擷取或變更這些資訊。如果未成功交貨，將退回履行倉庫，而且會將一筆帳面餘額紀錄在您的帳戶上。

The courier will attempt to deliver your package up to three times. If delivery is unsuccessful, the parcel will be redirected to a nearby pickup location. You will receive the pickup details via the tracking link. Please note that pickup points typically hold parcels for a limited time, so we recommend collecting your package promptly.

Depending on the value of your order, a signature may be required upon delivery. To ensure your package is delivered safely, please provide a shipping address where you or someone authorized will be available during the day, as deliveries typically occur during daytime hours.

請聯絡我們的顧客支援進行追蹤.

Please contact Customer Care, who will assist you in initiating an investigation with the courier. The process may take up to 15 business days to complete. Kindly note that any replacement shipment will be processed only after the investigation is concluded.

如果您已自 Bang & Olufsen 網站線上購買產品，您可在收到產品後 30 天內退貨以申請退款。 只要提交線上退貨表格及全部所需的資料，我們將儘速回覆給您。

如果您的產品損壞發生在 30 天的退貨期間後，但在保固期限內 (而且是 Bang & Olufsen 的過失)，您即有可能獲得免費維修。

您是否有興趣了解更多有關我們的運送政策？

您是否有興趣了解更多有關我們的退貨政策？

Make your gift even more special with our exclusive wrapping service, available for most of our portable speakers and headphones. Thoughtfully wrapped and ready to delight, simply add gift wrapping to your online order at checkout.

當您購買禮物時，會透過電子郵件收到有訂購產品價格的發票。價格不會顯示在包裝禮盒內的收據上。

如禮物接收者希望對禮物進行退款，他們只需填寫我們的退貨表。