We currently ship online orders to the following countries: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom, and the United States.

Once your payment is authorized, you will receive a confirmation email with your order number. From that point, you can track your order status in the "My Orders" section of your B&O account.

When your order is shipped, you will receive a shipping confirmation email with a tracking link, allowing you to check the status and location of your delivery at any time.

Du kan desværre ikke ændre din forsendelsesadresse, når du først har sendt din bestilling. Bestillinger sendes straks til et ekspeditionscenter, hvor de registreres og derefter ikke længere kan hentes eller ændres i vores system. Hvis det ikke er muligt at aflevere din forsendelse, returneres den til ekspeditionscentret, og beløbet krediteres på din konto.

Du kan desværre ikke ændre din leveringsadresse, når du først har afgivet din bestilling. Bestillinger sendes straks til et ekspeditionscenter, og leveringsadressen kan ikke længere ændres i systemet. Hvis det ikke er muligt at aflevere din forsendelse, returneres den til ekspeditionscentret. Når ekspeditionscentret har bekræftet modtagelsen af pakken, krediteres din konto inden for 14 dage.

The courier will attempt to deliver your package up to three times. If delivery is unsuccessful, the parcel will be redirected to a nearby pickup location. You will receive the pickup details via the tracking link. Please note that pickup points typically hold parcels for a limited time, so we recommend collecting your package promptly.

Depending on the value of your order, a signature may be required upon delivery. To ensure your package is delivered safely, please provide a shipping address where you or someone authorized will be available during the day, as deliveries typically occur during daytime hours.

Kontakt vores kundesupport for at følge op på status for forsendelsen.

Please contact Customer Care, who will assist you in initiating an investigation with the courier. The process may take up to 15 business days to complete. Kindly note that any replacement shipment will be processed only after the investigation is concluded.

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