How To Purchase Online FAQ
You can apply a voucher to your purchase by following these steps: (Please note that the voucher you recieve will come in form of a link) 1. Before you begin, please remember that the voucher link can only be used once. 2. Open the link in incognito/private browser. 3. The discount will only be visible when adding a product to the cart. 4. If you don't see the discount in the cart, please contact Customer Support.
This voucher is strictly personal and may neither directly nor indirectly be transferred, sold, assigned or in any other way used or redeemed by any other than you. The voucher is valid for product purchases carried out online on www.bang-olufsen.com. The voucher is not valid for click-and-collect orders placed online and paid in-store.
The voucher may only be redeemed in connection with one single purchase. The voucher is valid for 12 months commencing on the issue date, after which it will automatically and with no notice expire. Bang & Olufsen reserve all rights, including initiating legal actions, in connection with the redemption of vouchers in violation with the terms and conditions described herein.
In order to reserve a product, you will need to complete the purchase process. Adding items to the shopping basket without completing the purchasing process does not constitute a reservation.
Yes, in My Basket you will find the updated, or the most recent price for each product that has been added to the basket.
Once you have added all the items you want to buy in the basket, the next step will be to process the order and make the payment. To do so, please follow the steps of the checkout process, filling out or verifying the information requested in each step. To complete your order, you must first enter your zip code to see delivery options. Then you must enter your delivery address details. Finally, make your payment.
During the purchasing process, you will be able to go back and modify the details of your order before making your payment.
Help during purchase
After authorizing payment
Shortly after authorizing the payment, you will receive an email with the order number. From this moment on, you can track the order status by logging into “My B&O”. All orders will be subject to the availability of the products. If there is no items left in stock, we may either; fulfill the available items in your order; or cancel the order in its entirety if the entire order is unavailable. We will refund you within approximately 14 days for the purchase amount for any cancelled items you already paid for.
If your payment were cancelled, it could be that no items were left in stock or due to an error in your payment method. To solve a possible payment error, please ensure that your billing address matches the information linked to your payment method. If your payment is still cancelled, please contact your bank or financial institution for assistance.
Cancelling My Order
Unfortunately, you cannot change your shipping address after you placed your order. Orders are immediately sent to the fulfillment center once the order is placed, and our system can no longer change the delivery address. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse. Once the warehouse has been able to verify that we have received the package back, a credit will be made to your account within 14 days.
You can find your order invoice by logging into "My B&O” and clicking on My Orders. You will also receive a copy of the invoice with your shipping confirmation E-mail.