Returns
If you changed your mind, you can return your order free of charge within 30 days of receiving it for a full refund. Please note that customized or made-to-order products are not eligible for return.
We’ve simplified the return process with easy steps and free worldwide shipping on all returns. For added convenience, a complimentary courier pick-up service is available—right from the comfort of your home.
If you live outside the courier collection route, and a collection service therefore cannot be offered, the return package should be dropped off at the nearest courier location.
Once we receive your return, please allow a few days for our warehouse team to inspect the items. After that, we’ll promptly issue your refund to the original payment method. It may take up to 14 days for the refund to be processed.
If you bought your Bang & Olufsen product from one of our retailers or a third-party website, we refer to the return policy of the individual store or website and kindly ask you to contact the place of purchase for further assistance.
For more information, please read How Can I Return My Order.
If you have changed your mind, you may return your online purchase within 30 days of receipt. For your convenience, a pre-paid return label is enclosed in the package. Please note that customized or made-to-order products are not eligible for return. How to Return in 3 Easy Steps 1. Prepare your package Pack all items carefully in the original shipping package. If needed, use filling material to prevent the items from moving during transit. 2. Attach the return label Place the Delivery Note inside the package and attach the return label to the outside. If you are returning more than one package, please ensure that the correct return label is attached to each package, based on its weight. Use only the pre-paid return label provided to ensure a smooth return process. 3. Choose your return option Drop off: Drop the package off at your nearest official UPS drop-off location. UPS pickup: Contact UPS to arrange a pickup from your address. Call UPS Customer Service at 1-800-742-5877 and have your tracking number ready (printed on the enclosed return label). Please note that you must be present at the address at the time of pickup. Attention If these return instructions are not followed precisely, delays with your refund may occur. If any unauthorized items are sent to us, we will not be able to replace or return them to you. If you have ordered a spare battery and would like to return it, please contact Customer Care beforehand. If your product contains a lithium-ion battery, it should not be returned if it is defective. Please watch out for the following signs of defect and contact our Customer Care for support. - Battery is visibly swollen within the device - There is leakage of liquid - Plastic is deformed or melted
Yes. You will find pre-paid return label included in your package to allow you an easy return process.
After we receive your return, please allow up to 14 days for the refund to be processed.
When you purchase directly from B&O online store, you can try out our products from the comfort of your home. If you changed your mind, you can make a return free of charge for a refund within 30 days of receiving your product.
Bang and Olufsen Reloved, customized and made-to-order products are excluded from 30-Day Free Trial.
Interested in learning more about our return policy?
Yes, your sales tax will be refunded together with a returned product amount.