Transport And Delivery FAQ
Transport and Delivery
Our Online Store www.bang-olufsen.com continues to operate normally with free and undisrupted worldwide delivery with UPS and free returns. We ship worldwide using UPS, to ensure a fast, tracked and safe delivery.
We currently ship to the following countries: United States, Canada, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Italy, Ireland, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, Slovenia, Slovakia, South Africa, Spain, Sweden, Switzerland, United Kingdom.
Currently, UPS is our carrier.
After the payment is authorised, you will receive an email with the order number. From this moment on, you can check the order status in the section “My Orders”. Once shipped, you will receive a warehouse dispatch confirmation email that will include a tracking link. With this link you can know the status and location of your order at any time.
Unfortunately, you cannot change your shipping address after you placed your order. Orders are immediately sent to the fulfillment center once the order is placed, and our system can no longer change the delivery address. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse. Once the warehouse has been able to verify that we have received the package back, a credit will be made to your account within 14 days.
UPS will make 3 attempts to deliver a package before bringing it to a pickup location.
Yes. UPS does require a signature. Why? Because we want to ensure your package is safely delivered to you, and not to your neighbour or any other wrong location. Therefore, please remember to ship to an address, where you are personally available during daytime as our delivery usually takes place during daytime.
An investigation will be initiated with UPS, and it can take up to 10 working days before the investigation is complete. If a new product needs to be shipped it will not be done until after the investigation is complete.